Effective Date: April 1, 2025

1. Introduction

Welcome to Roadgiant! We are committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy explains what personal information we collect from you when you interact with our website (www.roadgiant.in), products, and services, how we collect it, why we use it, and how we protect it. It also outlines your rights regarding your personal information.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Roadgiant is responsible for your information. You can contact us using the details provided at the end of this policy.

3. Information We Collect

We may collect various types of personal information depending on how you interact with us. This can include:

  • Identity & Contact Data: Such as your first name, last name, email address, phone number, billing address, shipping address.
  • Transaction Data: Such as details about payments to and from you, details of products and services you have purchased from us.
  • Technical Data: Such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services (e.g., pages visited, time spent on site).
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

We generally do not collect sensitive personal data unless necessary and with explicit consent.

4. How We Collect Your Information

We collect information in the following ways:

  • Direct Interactions: You may give us your identity, contact, and financial data by filling in forms, corresponding with us by post, phone, email, or otherwise. This includes when you:
    • Purchase our products or services.
    • Create an account on our website.
    • Subscribe to our newsletter or marketing communications.
    • Enter a competition or promotion.
    • Give us feedback or contact customer support.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and Usage Data about browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties: We may receive personal data about you from various third parties, such as:
    • Analytics providers (e.g., Google Analytics).
    • Payment and delivery service providers.

5. How and Why We Use Your Information

We use your personal information only when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To Fulfill Orders: To process and deliver your orders, including managing payments, fees, and charges. (Legal Basis: Contract Performance)
  • To Manage Our Relationship: To notify you about changes to our terms or privacy policy, respond to inquiries, and provide customer support. (Legal Basis: Contract Performance, Legitimate Interests)
  • To Improve Our Services: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences. (Legal Basis: Legitimate Interests)
  • For Marketing: To send you marketing communications about our products, services, and promotions that may interest you, where you have opted-in or where permitted by law. You can opt-out at any time. (Legal Basis: Consent or Legitimate Interests)
  • For Legal Compliance: To comply with legal or regulatory obligations. (Legal Basis: Legal Obligation)

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

6. Sharing Your Information

We value your privacy and do not sell your personal information. However, we may need to share your data with trusted third parties to provide our services, such as:

  • Payment Processors: To securely process your payments.
  • Shipping & Logistics Partners: To deliver your orders.
  • Marketing & Analytics Platforms: To help us understand website usage and manage marketing communications (e.g., email service providers, analytics tools like Google Analytics).
  • IT Service Providers: Who provide website hosting, maintenance, and support.
  • Legal & Professional Advisors: Including lawyers, bankers, auditors, and insurers.
  • Regulatory Bodies: Where required by law.

7. Contact Us

For questions about this Privacy Policy or to exercise your legal rights:

Email: support@roadgiant.in
Postal Address: Khewat no-331, Khatoni no-344 7 1/2, biswa 77, Vpo, Kahni : Near, Panipat Rohtak highway, Rohtak, Haryana 124303
Phone Number: +91-9876543210